Books
The Anatomy of Peace; The Arbinger InstituteBonds that Make us Free; C. Terry Warner
The Conflict Resolution Handbook; Morton Deutsch, Peter T. Coleman & Eric Marcus
Crucial Conversations; Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler
Getting to Yes: Negotiating Agreement Without Giving In; William L. Ury, Roger Fisher & Bruce M. Patton
Leadership and Self-Deception; The Arbinger Institute